Refund Policy
Products
(i.e. Corporate Records Kit, Minister License, Corporate
Seal, etc)
StartCHURCH guarantees your satisfaction of all our products. We assure that all products arrive to you in acceptable, working order. If you have received a damaged item, we want to make it right. Please contact our customer support team at 678-534-8391 and we will be happy to assist you.
Cloud Software and Video Courses
When you purchase cloud software and video courses outside of the StartRIGHT Service Bundle, you cannot receive a refund after 30 days of purchase. This policy applies to all software suites, video courses, Kingdom Steward, StartCHURCH University and Church Halo products.
StartRIGHT Bundle
(Digital Software, Incorporation, and
501c3)
The StartRIGHT service is comprised of 2 phases: Phase 1 is the purchase and receipt of your cloud based (digital) software (Launch, Tax, Minutes and Policies Suites) and includes FREE clerical services to help with completing the documents your organization may need or want. The Launch Suite is nonrefundable after 3 days, the other suites are refundable if canceled within 21 days of purchase. Phase 2 is the completion of your 501c3 application and includes access to the Exemption Suite. $500 of the Phase 2 process is nonrefundable after your first appointment with your Phase 2 specialist and is fully nonrefundable after completion of the application.
GetRIGHT Bundle
The GetRIGHT Bundle is comprised of two phases. Phase 1 is the purchase and receipt of your cloud based (digital) software (Update, Compliance and Minister’s Suites) and includes FREE clerical services to help with completing the documents your organization may need or want. The Update Suite is nonrefundable after 3 days, the other suites are refundable if canceled within 21 days of purchase. Phase 2 includes the preparation of your federal exemption application. $500 of the Phase 2 process is nonrefundable after your first appointment with your Phase 2 specialist and is fully nonrefundable after completion of the application.
Bookkeeping Service
We strive to add value to your church and to empower you to succeed through our Bookkeeping service, that’s why we do not charge a set-up fee. The first three months of service are nonrefundable, however, after the initial three-month commitment, you only pay for completed bookkeeping services. With a 30-day notice, you can cancel at any time and not incur extra fees.
*Please note, any payroll charges will be nonrefundable. This price comes directly from Quickbooks charges to StartCHURCH and may change depending on changes to information entered into your payroll account.
KeepRIGHT Service
This is a bundled service; your dedicated KeepRIGHT Specialist will complete the many varied forms, documents, letters, etc, that are required each year to keep you in compliance with the State. You may cancel this service within the first 30 days of purchase. The set-up fee is nonrefundable; should you decide to cancel after 30 days, then payment is due for the services we have completed and is non-refundable.
Tax Preparation Services
We are committed to providing accurate, timely, and professional tax preparation services. Due to the nature of our work and the time, expertise, and regulatory responsibility involved, the following refund policy applies to all services rendered.
1. Individual Tax Returns (Form 1040)
Service Timeline Expectation:
- Once all required information and documentation have been received, we aim to
deliver a draft tax return in 7-10 business days.
- The 7-business-day timeline begins only after all required documents are received. Delays in client response may extend delivery timelines.
Full Refund Eligibility:
- A full refund may be requested within 48 hours of initial payment,
provided that no substantial work has begun.
- Substantial can include, but is not limited to, administrative work, creating accounts, processing emails or documentation, data entry or tax analysis, etc.
30-Day Inactivity Clause:
- If no work has been performed on the account within 30 days of
payment, a full refund may be issued upon request.
- If no work has been performed due to internal delay (not client inaction) within 30 days.
Partial Refunds:
- If work has begun, a partial refund may be issued within 5 business
days, less fees for services already performed.
- Partial refunds will be determined based on the percentage of work completed, including administrative, preparation, and review time.
No Refunds:
- Once the return has been completed or delivered for review
- Once the return has been filed or approved for filing
- Based on dissatisfaction with the tax outcome
Chargeback / Dispute:
- By engaging our services, you agree not to initiate a chargeback for services rendered. Any billing disputes must be submitted in writing for resolution.
Inaccurate/Incomplete client info
- We are not responsible for outcomes resulting from incomplete, inaccurate, or omitted information provided by the client.
2. Business Tax Returns (Forms 1120 & 1120S)
Service Timeline Expectation:
- Once all required financials and documentation have been received, our goal is to
deliver a draft return within 7-10 business days.
- The 7 - 10 business-day timeline begins only after all required documents are received. Delays in client response may extend delivery timelines.
Full Refund Eligibility:
- A full refund may be requested within 48 hours of payment, provided
work has not materially begun.
- Substantial can include, but is not limited to, administrative work, creating accounts, processing emails or documentation, data entry or tax analysis, etc.
30-Day Inactivity Clause:
- If no work has been performed on the account within 30 days of payment, a full refund may be issued upon request.
Partial Refunds:
- Partial refunds may be granted within 5 business days, reduced by work completed.
No Refunds:
- After draft delivery or review access
- After filing
- Based on dissatisfaction with the tax results
Chargeback / Dispute:
- By engaging our services, you agree not to initiate a chargeback for services rendered. Any billing disputes must be submitted in writing for resolution.
Inaccurate/Incomplete client info
- We are not responsible for outcomes resulting from incomplete, inaccurate, or omitted information provided by the client.
3. W-2 and 1099 Preparation Services
Full Refund Eligibility:
- Available within 24 hours of payment, if processing has not
started.
- Processing work could include but is not limited to, administrative work, creating accounts, processing emails or documentation, data entry or tax analysis, etc.
Partial Refunds:
- If partially prepared, a partial refund may be issued within 3 business
days, less processing fees.
- Partial refunds will be based on the portion of forms completed, including data entry, validation, and preparation.
No Refunds:
- Once forms have been processed, submitted, or delivered
- After filing with any agency
- Based on penalties or filing requirements
Chargeback / Dispute:
- By engaging our services, you agree not to initiate a chargeback for services rendered. Any billing disputes must be submitted in writing for resolution.
Inaccurate/Incomplete client info
- We are not responsible for outcomes resulting from incomplete, inaccurate, or omitted information provided by the client.
4. Nonprofit Tax Returns (Forms 990-N, 990-EZ, 990 Long)
Filing Timeline Notice:
- The due date for Form 990 filings occurs after the individual tax deadline. Most
returns are completed between April 16th and May 15th, unless expedited service is
requested.
- This standard timeline is not a valid reason for a refund.
Full Refund Eligibility:
- A full refund may be requested within 48 hours of payment, provided
work has not begun.
- Work includes document review, financial analysis, compliance checks, or preparation of any portion of the return.
Partial Refunds:
- Partial refunds may be issued within 5 business days, less work completed.
- Refund amounts will be based on the percentage of work completed, including compliance review, financial analysis, and return preparation.
No Refunds:
- After draft delivery
- After submission to the IRS
- Based on dissatisfaction with compliance outcomes
Chargeback / Dispute:
- By engaging our services, you agree not to initiate a chargeback for services rendered. Any billing disputes must be submitted in writing for resolution.
Inaccurate/Incomplete client info
- We are not responsible for outcomes resulting from incomplete, inaccurate, or omitted information provided by the client.
5. Non-Engagement / Service Credit Policy
Clients who purchase services but do not engage or fail to provide the required information are not eligible for a refund after the standard refund windows outlined above.
- Failure to engage includes not providing requested documents, not responding to communication attempts, or not completing required onboarding steps, etc.
- The amount paid may be held as a credit for up to one (1) year from the original purchase date.
- This credit may be applied toward future tax or accounting services.
- If service pricing has changed at the time of future engagement, the difference in price will be due prior to the start or completion of services.
- Credits not used within one (1) year will be forfeited.
General Terms Applicable to All Services
- Refund requests must be submitted in writing.
- Approved refunds will be processed within 7–10 business days.
- Fees for consultations, advisory services, and prior-year corrections are non-refundable.
- Clients are responsible for providing accurate and complete information. Errors or
omissions do not qualify for refunds.
- Clients are responsible for providing accurate and complete information. Errors or omissions in client-provided data, including financials or documents, do not qualify for refunds. Refunds may only be considered for errors caused solely by our staff during the preparation process.
- Chargeback / Dispute Guidance
- Clients agree to contact us directly to resolve billing concerns prior to initiating a chargeback or payment dispute.
Other services
If you are unhappy with any service you have received, please contact your account specialist at 678-534-8391; we will be happy to resolve your issue or refund your money in accordance with our policies. StartCHURCH will provide a full refund for unfinished work if the request is made within 12 months of the date of purchase. After 12 months, a credit will be applied to your account for all unfinished work; this credit can be applied to any other services and/or products or it can be transferred to another organization and does not expire.
Contact us
Please feel free to reach out to us if you have any billing questions or concerns at 678-534-8391.
You can also email us at billing@startchurch.com.
If you wish to schedule a time that is convenient for you to discuss your payment and/or billing options, please schedule a call below.