Refund Policy

Products
(i.e., Corporate Records Kit, Minister License, Corporate Seal, etc.)

StartCHURCH guarantees your satisfaction with all our products. We assure you that all products arrive to you in acceptable, working order. If you have received a damaged item, we want to make it right. Please contact our customer support team at 770-638-3444 and we will be happy to assist you.

Cloud Software and Video Courses

When you purchase cloud software and video courses outside of the StartRIGHT Service Bundle, you can not receive a refund after 30 days of purchase. This policy applies to all software suites, video courses, Kingdom Steward, and StartCHURCH University.

StartRIGHT Bundle

The StartRIGHT Service is comprised of two phases. Phase 1 is the receipt of your cloud-based (digital) software (Launch, Tax, Minutes, and Policies Suites) and includes clerical services to help with completing the documents your organization may need or want. The Launch Suite is nonrefundable after three days, the other suites are refundable if canceled within 21 days of purchase. Phase 2 is the completion of your 501c3 application and includes access to the Exemption Suite. $500 of the Phase 2 process is nonrefundable after your first appointment with your Phase 2 Specialist. Phase 2 is fully nonrefundable after completion of the application.

Bookkeeping Service

We strive to add value to your church and to empower you to succeed through our Bookkeeping Service, that’s why we do not charge a set-up fee. The first three months of service are nonrefundable, however, after the initial three-month commitment, you only pay for completed bookkeeping services. With a 30 day notice, you can cancel at any time and not incur extra fees.

KeepRIGHT Service

This is a bundled service. Your dedicated KeepRIGHT Specialist will complete the many varied forms, documents, letters, and the like, that are required each year to keep you in compliance with the state. You may cancel this service within the first 30 days of purchase. The set-up fee is nonrefundable; should you decide to cancel after 30 days, then payment is due for the services we have completed and is nonrefundable.

Other services

If you are unhappy with any service you have received, please contact your account specialist at 770-638-3444. We will be happy to resolve your issue or refund your money in accordance with our policies. StartCHURCH will provide a full refund for unfinished work if the request is made within 12 months of the date of purchase. After 12 months, a credit may be applied to your account for unfinished work; this credit can be applied to any other services and/or products you purchase, or it can be transferred to another organization and does not expire.

DOWNLOAD REFUND POLICY

Contact us

Please feel free to reach out to us if you have any billing questions or concerns at 678-534-8391.

You can also email us at billing@startchurch.com.

If you wish to schedule a time that is convenient for you to discuss your payment and/or billing options, please schedule a call below.

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